Unorganized Company / Lack of pay - Chat Support Specialist One Medical Employee Review

great benefits, tons of on the job learning

I enjoy working at company

Benefits are really good, free One Medical membership, can see any provider outside your office for free. Colleagues at your office are bound to be really nice.

Absolutely a culture of "passing the buck"- a question of relative simplicity may have to go through three levels of management before you get an answer (if you get an answer). Corporate keeps changing their mind on what your actual duties are. The pendulum will swing really far in one direction, and you'll have to scramble to meet those expectations, and then six months later it will swing wildly in the other direction and things you were told are "mandatory" are now met with "why on Earth are you doing that?" Zero communication between corporate and field team admin- corporate keeps giving new random standard work practices that make no sense and then getting mad when field teams say as much. Company "does not believe in merit-based raises for admin."