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      Outsourced

      Engaged employer

      Outsourced reviews

      Feels like home. Where everyone is a family! - Customer Service Representative (CSR) Outsourced Employee Review

      5.0
      11 Jun 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      *Super Friendly Workplace: The camaraderie and supportive atmosphere at Outsourced make it a joy to come to work every day. Colleagues are not just coworkers but friends who are always ready to lend a hand. *Hybrid Work Model: The flexibility of a hybrid work model allows for a healthy balance between professional and personal life, catering to the needs of employees who prefer working both remotely and on-site. *Competitive Compensation: The company offers great pay that recognizes the hard work and contributions of its employees, ensuring that they are compensated fairly for their efforts.

      Cons

      While the company provides many amenities, free parking is not currently one of them, which can be a challenge for those who drive to work.

      avatar
      Outsourced Response
      1y
      Thank you for your heartfelt review! We're delighted to hear that you feel at home and appreciate the camaraderie, hybrid work model, and competitive compensation at Outsourced. Your suggestion about free parking is noted, and we will consider it to enhance employee satisfaction further.

      Explore other reviews about Outsourced

      5.0
      27 Feb 2025
      Senior noc technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance - Company offers a work from home setup. Strong Company Culture - Supportive leadership and teamwork. Competitive salary - Offers high salary range versus other companies in the industry. No history of delayed payroll and convertible into cash for the unused leaves.

      Cons

      Nothing to share at this moment.

      5.0
      7 Feb 2025
      Technical support advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      I remember the day I started working at Outsourced. My wife was about to give birth, and suddenly, they asked me to go home instead of continuing my work for the day. I was amazed—on my first day as a trainee, they allowed me to use my paternity leave, which is not a typical decision for a trainee. Thank you, Outsourced. I will never forget that.

      Cons

      One observation I have is that the relationship between the TL and the agents does not seem very strong. It may be beneficial to regularly check in with the agents to understand their well-being and assess their work status

      1
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