Pros
The clients are generally good to work with, and I never received complaints about the quality of my work from the clients I supported.
Cons
My experience with management was extremely disappointing. It felt like certain managers would create new rules or constantly change KPIs to target employees they no longer wanted in the company, regardless of actual job performance or client satisfaction. Even when my clients had no issues with my work, I still felt I was being pushed out through unrealistic expectations and shifting performance standards. Instead of supporting employees, management often seemed focused on finding reasons to discipline or remove them. The work environment became emotionally exhausting. The constant pressure, inconsistent expectations, and lack of fair treatment had a significant impact on my mental well-being. In my experience, some individuals in HR and at the director level displayed unprofessional and intimidating behavior, making it difficult for employees to raise concerns or feel psychologically safe.
