Great, merit-based culture; fantastic people - Anonymous PagerDuty Employee Review

5.0
21 Oct 2019
Recommend
CEO approval
Business outlook

Pros

- Hands down, the people - Flexibility regarding your schedule - Hard work is recognized and rewarded - Amazing work-life balance I'm working with some of the most down-to-earth, smartest people I've ever worked with in my career. I learn from everyone daily, including my peers, my manager, and the executive team. This is probably team-dependent, but we have a lot of flexibility with regard to our schedule. As long as we're available for meetings and get our work done, no one cares what time you get to or leave the office, or whether you decide to work from home that day because you don't feel well or just don't feel like commuting to the office. Do I have to work weekends sometimes? Sure, but they don't happen often, and it's worth it for the overall flexibility. Which leads me to...sick days. HR and the exec team actually _encourages_ people to stay home and take sick days to rest up and heal when they're sick. They send out multiple reminders to ask people to stay home when sick. I've never worked at any other place where leadership actually encourages this sick policy. Best part is that your team will likely step in to cover for you and tell you to sign off and stop working while sick. Employees are recognized for their contributions here. There's an internal program where employees can publicly give thanks to other employees for their help or work, and it fosters a great culture. Reviews are 360, so it's not just employees being reviewed—managers are also given feedback on where they're doing well and where they can improve.

Cons

- Some underperformers are allowed to stay too long without being called out - Office location is a little inconvenient (but I suppose that's nitpicking) There needs to be a better system to recognize underperformers to help them improve. Otherwise, it places the burden on others on the team, potentially creating resentment and preventing the team overall from running on all cylinders. Nothing can be done about office location, but that's more the fault of public transportation being unreliable. But it's nice having schedule flexibility because that means there's rarely such a thing as being late to work.

Explore other reviews about PagerDuty

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

3.0
14 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Colleagues are intelligent, supportive, and the workforce is very diverse, with a strong culture of collaboration. The company is forward‑thinking in its use of AI and innovation. Overall compensation and benefits are very competitive.

Cons

This environment isn’t for the faint of heart. You’ll push beyond your limits, and the work never really stops. There’s always a light at the end of the tunnel, but it often feels just out of reach. One year here can feel like five. The pace is relentless, and it’s easy to feel overwhelmed. The AI strategy has strong potential, but it urgently needs clearer guardrails. The stock performance hasn’t been ideal, and the company would benefit from slowing down to recalibrate. There are far too many meetings devoted to information that is already clearly visible on the dashboard. There are wellness days, which is appreciated, but the fact that they feel essential highlights how intense and draining it is.

1
See reviews by: Helpful|Rating|Date|All