PagerDuty Reviews | Glassdoor.co.uk

PagerDuty Reviews

Updated 18 Sep 2019

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Found 115 reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
92%
Recommend to a Friend
100%
Approve of CEO
PagerDuty CEO Jennifer Tejada
Jennifer Tejada
70 Ratings
Pros
  • "Work-life balance (flexible hours, can work from home, etc(in 13 reviews)

  • "Good management who are always open to new ideas, catered lunch, great people with lots of enthusiasm, helpful mentorship(in 11 reviews)

Cons
  • "The company is growing at rapid speeds, so sometimes you'll find yourself stuck or overwhelmed(in 10 reviews)

  • "Typical growing pains of a startup(in 10 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great Software Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time

    Pros

    Great Atmosphere Nice central London offices Great onboarding Good perks (Insurance, computer,...)

    Cons

    A lot of the team is still in the US but they try to communicate as much as possible during the limited time.

    PagerDuty2019-03-27
  2. Helpful (1)

    "A great place to work, excellent team and fantastic vibe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solution Consultant Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for less than a year

    Pros

    Excellent industry leading product, great teams across the company with everyone happy to help.

    Cons

    Everything associated with a fast growing company, but that's a big part of the fun

    PagerDuty2018-06-08
  3. Helpful (1)

    "Great team members, not so great management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in San Francisco, CA
    Approves of CEO

    I worked at PagerDuty full-time

    Pros

    - Good pay. - Lunch every day. - Diverse company. - Team members are there to help each other out. - Getting to work with different departments.

    Cons

    - Hard work doesn't get recognized. - Management plays favorites. - Gender pay gap. - Offer sick days but then deny WFH. - New managers that don't know how to communicate with their employees.

    Advice to Management

    Get your managers the proper training they need before giving them the responsibility of over seeing different types of people with different backgrounds. Stop playing favorites and let people WFH if they are good workers. Alot of people are unhappy for various reasons, mostly due to management not treating them the same as others. Let go of the small arbitrary things if you know they are excelling in their position.

    PagerDuty2019-09-18
  4. "Leading company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for less than a year

    Pros

    Leading SaaS company, great products

    Cons

    No downsides, just under high pressure for sales

    PagerDuty2019-09-19

    PagerDuty Response

    September 19, 2019Talent Acquisition Coordinator

    First of all, thank you very much for taking the time to share your feedback with us! It has been an amazing year, filled with awesome product launches and innovations. As we continue to grow our Sales team definitely plays an essential part in helping us achieve our goals, and their ...

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  5. "Best company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for less than a year

    Pros

    You know when you look up a company on Glassdoor and you can just tell that the reviews are all fake because they're all so positive? I thought this may be the same thing with PD but I was very wrong. Everything that has been said about the company is true - from the people to the culture to the technology to the product itself - A+. Everyone grinds hard, is ridiculously smart, willing to help but at the same time... everyone is super down to earth and knows how to have a good time. They put time in to make sure they hire the right people and the amount of training and guidance is unmatched to anywhere else I've worked. I could list out all the pro's but just take a scroll through previous reviews.

    Show More

    Cons

    I don't know.... need more cold brew on tap?

    Advice to Management

    Keep doing what ya'll doing!

    PagerDuty2019-09-01

    PagerDuty Response

    September 3, 2019Talent Acquisition Coordinator

    Thank you so much for sharing your feedback! It's so heartwarming to hear that you are having such an amazing experience working with us here at PagerDuty. Our people are definitely our differentiator, and it’s important to us that from hiring, to orientation and training, and even ...

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  6. "demanding but entirely enjoyable"

    StarStarStarStarStar
    Current Employee - Inside Sales Representative 

    I have been working at PagerDuty full-time

    Pros

    supportive team invested in success

    Cons

    high growth culture can bring challenges

    PagerDuty2019-09-05

    PagerDuty Response

    September 13, 2019Employer Branding and Talent Attraction Program Manager

    We appreciate you sharing feedback on your PagerDuty experience! We're all about maintaining a space where Dutonians can grow and do amazing things with a world of support behind them. As we continue in this hypergrowth phase, we're keeping a sharp focus on providing the resources ...

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  7. "great culture"

    StarStarStarStarStar
    Current Employee - Product Manager 

    I have been working at PagerDuty full-time

    Pros

    wonderful culture to work in

    Cons

    more accountability for senior leadershio

    PagerDuty2019-08-22

    PagerDuty Response

    August 23, 2019Talent Acquisition Coordinator

    Thank you for taking the time to share your feedback. We love hearing that you're enjoying the wonderful culture we have here at PagerDuty! Our culture is so important to us and ultimately is what makes working at PagerDuty so unique. In this period of hyper-growth, we are committed ...

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  8. Helpful (4)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for less than a year

    Pros

    PD has an incredibly strong corporate culture that starts at the top with our CEO and filters all the way to individual contributors. There are numerous programs to help enable personal and professional development. Office culture is great with free lunch (that 90% of the time is awesome), smart people, and events that bring everyone together. From a platform standpoint, PD focuses on the end user for... development and improvements and this reflects our strong reputation within the IT community. The platform is pushing into new areas and elevating the conversation, so its exciting to talk about with customers. The job is a grind, but the organization is doing what it can to enable AEs with tech they need, resources, experts, etc. If you see a challenge as a positive, this would be a good fit.

    Show More

    Cons

    As a fast growing company, there is a lot of ongoing change. There are operational areas that have room for improvement, and the organization is making progress. Enablement is an area of constant flux as the industry explodes with new areas, customer personas, technical features and partners to focus on…sometimes there are too many focus areas and leadership/tenured AEs could help prioritize. When one of your... biggest challenges is finding an available room for a call, it is not a bad situation.

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    Advice to Management

    Keep collecting feedback & communicating what actions are being taken to resolve challenges, bottlenecks, etc.

    PagerDuty2019-05-10

    PagerDuty Response

    August 1, 2019Employer Branding and Talent Attraction Program Manager

    Thank you for leaving such thoughtful feedback! At PagerDuty, we prioritize building a culture and on-the-ground environment where every employee can thrive. We'll continue to prioritize employee experience as we grow rapidly. You can count on continued feedback surveys, leadership ...

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  9. Helpful (3)

    "Amazing Culture Lead By an Amazing CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for more than a year

    Pros

    PagerDuty is no BS when it comes to risk-taking culture and inclusiveness. Managers make sure each team member is heard.

    Cons

    Bad managers are hard to get rid of. People quit managers not jobs, not all managers are created equal.

    Advice to Management

    Prioritize what's important to PD as a company and remove friction to achieve it.

    PagerDuty2019-05-22
  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ontario in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for more than a year

    Pros

    Great office, amazing people and culture. Opportunity for growth. Fast paced and fun work environment.

    Cons

    With any growing company you will have to be comfortable with change.

    PagerDuty2019-04-30

    PagerDuty Response

    May 2, 2019Employer Branding and Talent Attraction Program Manager

    Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you're enjoying your team members and our culture. Because taking care of our people is one of our core values, we’re always looking for ways ...

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Found 115 reviews