PagerDuty Reviews | Glassdoor.co.uk

PagerDuty Reviews

Updated 16 March 2019
106 reviews

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4.6
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PagerDuty CEO Jennifer Tejada
Jennifer Tejada
65 Ratings

Employee Reviews

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Pros
  • "Work-life balance (flexible hours, can work from home, etc" (in 13 reviews)

  • "Catered lunch every day and breakfast on Wednesday's" (in 11 reviews)

Cons
  • "The company is growing at rapid speeds, so sometimes you'll find yourself stuck or overwhelmed" (in 8 reviews)

  • "Typical growing pains of a startup" (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "A great place to work, excellent team and fantastic vibe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Consultant Manager in London, England
    Current Employee - Solution Consultant Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Excellent industry leading product, great teams across the company with everyone happy to help.

    Cons

    Everything associated with a fast growing company, but that's a big part of the fun


  2. Helpful (2)

    "Amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in San Francisco, CA (US)
    Current Employee - Sales Representative in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    High performing culture but very open, Inclusive, and diverse

    Cons

    Too much going on with opportuntiy to better prioritise

    Advice to Management

    Force rank what is most to least important to keep us focused. As we scale and grow, this becomes paramount

  3. Helpful (3)

    "Great place to work, fantastic team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    I really love working for PagerDuty - it's a company that wholly embodies its values, has a rock solid product and an ever growing customer base.

    There is a true embrace for diversity, inclusivity and equity throughout the company, which means a lot to me. It’s not just lip service.

    I work with super smart people, who are driven and nice - it's a really great environment both as an individual contributor and as a team member. I really like my manager - I'm always learning new things from them and they keep an eye out for my professional development, which I appreciate.

    Overall, I really appreciate all the professional development opportunities and trainings that are provided to employees.

    When I was researching the company before accepting - I was a little curious about all the positive reviews on this site, paired with all the people in the interview were super smart and nice, was it all true -- but it is the real deal. It's a great place to work.

    Cons

    There's no tech stipend for remote workers and there's no 401k match - other than that the benefits are really solid.

    There are some opportunities that colleagues in brick-and-mortar offices receive that remote employees don't get (beyond free lunches) - group volunteering opportunities, training opportunities, celebrations. Sort of a bummer if you're remote, but not a huge deal.

    Advice to Management

    We're growing super fast, which can sometimes impede clear communication - so finding ways to increase transparency while scaling is important.

    Find ways to pump up the remote worker experience! It's definitely not bad, but there are opportunities to enhance it. It will help position PD for growth outside the main office hubs - big opportunity to reduce cost of being HQ'd in San Francisco.

    Keep up the good work! I really appreciate how thoughtful and strategic our leadership team is.


  4. Helpful (3)

    "No really, it's a rocketship."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Austin, TX (US)
    Current Employee - Technical Consultant in Austin, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Incredibly talented people. A product that is disrupting business in virtually every market that our competition simply can't match. Leadership that actually gives a damn.

    Cons

    There's always room for improvement, but here's the bonus: You get to contribute wherever you see the need. Didn't like your on-boarding process? Help fix it. Don't like the catered lunch last Tuesday? Suggest an alternative for future menus.

    Advice to Management

    Keep doing what you're doing. Listening to your people but continuing to make wise business decisions.


  5. Helpful (1)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON (Canada)
    Current Employee - Product Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    A great culture that supports the development of people. Everyone has passion to contribute collaboratively to make an impact. Growth continues to be a hockey stick trajectory which brings a lot of excitement and possibilities.

    Catered lunches, snacks and social events are a bonus!

    Cons

    No cons at the moment.

    Advice to Management

    Fast pace to get things done means teams operate sometimes in silos. Keep continuously testing and learning ways to improve processes and communication. Never be complacent and always look out for signs of disunity and resolve them right away.


  6. "Culture Varies With Each Business Unit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PagerDuty full-time

    Pros

    • Fast growing company
    • Due to financial success, investment in team building activities

    Cons

    • Lack of opportunities for promotion


  7. Helpful (1)

    "Awesome place to work despite lack of sunlight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Great people, great company values, driven CEO, supportive colleagues, interesting work

    Cons

    Lack of sunlight in the SF headquarters

  8. Helpful (3)

    "Strong growth, collaborative, a company focused on making its mark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Great technology, diverse and large customer base who love the platform, high growth, very visible CEO, focus on collaboration and most important, lack of douchebags. Attitude of most employees is very positive, hard working, willingness to get things done. This is a company employees want to tell their friends and family about and go out of their way to recommend and refer people to open roles.

    Cons

    The usual growing pains of a fast-growing company: new people joining, changing or undefined processes, wearing multiple hats and keeping pace with growth using limited resources.

    Advice to Management

    Continue to communicate regularly, keep your teams informed and engaged, focus on keeping the platform innovative while resilient, maintain the focus on diversity and inclusiveness.


  9. Helpful (1)

    "Gets High Growth Right!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    I cannot say enough good things about this company. Every single day I get up, I'm so psyched to go to work here. For a company that's growing as rapidly as pagerduty, they sure don't seem to show it like other companies. Their internal processes and policies have been designed and refined to scale efficiently. Every thing from my my onboarding to now has been fantastic and our new Toronto office is one of the coolest offices I've ever worked in. I've been here a year almost and I know I definitely made the right decision to leave my old job, I love it here. I couldn't ask for a more vibrant & inclusive culture. Pagerduty truly is one of those places with triple A talent that strives for equality and diversity and doesn't just use it as a tag line to attract millennials. A very well run and progressive organization.

    Cons

    This place is a flutter with activity most days, can be a challenge sometimes to keep up.

    Advice to Management

    As for the direction and management, stay the course. Perks at Pagerduty are most impressive, but I think most companies have room for improvement here, including pagerduty.


  10. Helpful (7)

    "Great product...Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PagerDuty full-time (More than a year)

    Pros

    This product has amazing potential in the market, and has grown significantly in the past few years.

    Cons

    Management needs improvement beyond belief. High turnover in all departments not because people are dissatisfied with PagerDuty as a product, but they cannot bear to work with the managers. It seems as though people have adopted "it's not my responsibility" approach when asked to help out with something. Very little accountability and transparency. Major internal issues that need to be addressed, instead, these issues are constantly pushed aside and creating an environment filled with unhappy employees.

    Advice to Management

    Look at all of the feedback given by previous and current employees to try and help with hiring capable managers who are empathetic and driven by employee success. Managers at this company are self-serving and point blank; should not be managers.