It is slipping fast - Manager PagerDuty Employee Review

3.0
23 Mar 2022
Recommend
CEO approval
Business outlook

Pros

-Benefits are industry leading -1 Wellness Day/month with 2 weeks off in addition to your PTO (warning, the end of year week off is deducted from your PTO) -The industry is always evolving -Offices, when open, are great collaboration spaces -Leaned in with COVID -Great community efforts

Cons

Before I would have put PagerDuty's culture as a major pro, as that is what drove me to the company. However, due to an influx of leaders from one company, those cultural values have been lost. Instead of running together and working as a team, everyone is pointing fingers at each other--even in their own departments. Instead of individuals taking the lead, the culture of fear that has been implemented keeps them from doing so, knowing that failures will be held over their head. Nobody wants to ack and own anymore, and you can't even bring yourself. Customers are unhappy with the lack of key product advancements and slipping support. As a woman, even though the CEO is a woman too, you will have a tough battle. Men are given management titles without the opportunities being opened up for equal treatment. Women who went for the same positions later had to go through rigorous interview processes and were given twice the amount of work for considerably less pay than the people they led. PagerDuty is having a major turnover problem, including top performers from Customer Success and Product. The CEO who used to be very visible in the company has disappeared. If PagerDuty can stop with the way too fast growth, recenter itself and find its culture again, this will become a great place to work again. If you are considering this company I would grill every single person on the culture. If they can't tell you the cultural values and how they live them, then that is a sign this is just another company instead of the amazing place to work that it used to be.

Explore other reviews about PagerDuty

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

3.0
14 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Colleagues are intelligent, supportive, and the workforce is very diverse, with a strong culture of collaboration. The company is forward‑thinking in its use of AI and innovation. Overall compensation and benefits are very competitive.

Cons

This environment isn’t for the faint of heart. You’ll push beyond your limits, and the work never really stops. There’s always a light at the end of the tunnel, but it often feels just out of reach. One year here can feel like five. The pace is relentless, and it’s easy to feel overwhelmed. The AI strategy has strong potential, but it urgently needs clearer guardrails. The stock performance hasn’t been ideal, and the company would benefit from slowing down to recalibrate. There are far too many meetings devoted to information that is already clearly visible on the dashboard. There are wellness days, which is appreciated, but the fact that they feel essential highlights how intense and draining it is.

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