Losing Their Identity - PSD Team Leader Paycom Employee Review

2.0
8 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Growth opportunities. Skills learned here provide you with immense opportunity to transition into nearly any industry and adapt quickly and be successful. Extensive initial training. Great starting pay. Great benefits. Great facilities. Some places view Paycom survivors as valuable employees and that will assist you in obtaining employment Post-Paycom.

Cons

Lack of work/ life balance. Lack of consideration from management regarding the lack of work/life balance. It seems as if upper management is made up of individuals who have either blinded themselves to the lack of work/life balance or are career minded enough that it is not a consideration. I have seen supervisors in the past boast about being home after 6pm. With the firsthand knowledge that the majority of supervisors and team leaders are expected to be there before 7am this is a concerning mindset that has been established in the leadership of the company. And this mindset flows down to their employees which creates a culture that is far different from the one that had Paycom winning awards for being a Top Workplace. In my time there, this award season came 3 times. The first time the survey for this award was given to every employee at the all company meeting. The second time it was only given to Team Leaders and above (at least in PSD) and the third time it was not handed out at all to anyone I knew in PSD. Take that as you will but that shows me a lack of confidence in the employees' opinion of the company. The turnover in PSD is often regarded as trimming the fat or getting rid of people who didn't have the right vision. The reality is that this quantifiable data should be used to examine the workload given to specialists and that workload should be reevaluated extensively. Often times to processes or policies are implemented by TLs or Supervisors who are trying to get their name tagged onto something to help them move up. Sometimes these processes worked well department wide. Sometimes these processes worked well on a team level but were not conducive when applied to the department as a whole due to the variance from client to client. This is typically not considered and when complaints arise about the process not being effective the feedback is essentially "deal with it" or "it worked for them, it should work for you." Rarely ever is a process completely scrapped once it is announced even if it is found to be unsuccessful across the majority of the department. Personally I have made formal, evidence backed, and non-hasty objections to processes only to be rebuffed by management and told the process is not changing. Beyond the change in culture and massive workload, there is a severe lack of lateral movement in the company if you are in PSD. While the opportunity for promotion within PSD is great it only exponentially increases the workload. From my experience--PSD leadership would rather lose employees from burnout or termination before allowing them to transfer to another department. I have seen many employees leave Paycom when they could have contributed in another department but were simply denied their request (even if their work history should have merited a transfer) without any explicit reasoning provided. When I left, there wasn't even a process or written policy that I was aware of for transfers. It came down to who you knew and if they were willing to pass you along to their friend in another department. While I understand department knowledge and growth is important for promoting within the department it should also be a consideration that a valuable employee that still wishes to contribute in another manner should not be denied that opportunity if it means they leave the company.

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Paycom Response
7y
Thank you for your feedback regarding your time at Paycom. We are sad to see your experience was not more positive but we wish you the best and will share your comments with the leadership team.

Explore other reviews about Paycom

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Get to meet new people every day, the environment and culture is amazing, and I am always welcomed wherever I go!

Cons

Stressful getting the hang of things. Took a couple months. Very worth sticking around because there is great potential to move up.

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
5d
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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