Labour Intensive, time-sensitive and Stressful - Professional Bather PetSmart Employee Review

4.0
11 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Petsmart tends to attract great people so some of my co-workers were some of the sweetest people I have met. The cute, well trained dogs are great to work with.

Cons

Your bent over for 8hrs and struggling with dogs so it is rea'lly hard on your body. Petsmart also tracks how long you take with each dog and if you cant reach their quota you cannot become groomer and you don't "earn your hours". Makes you feel rushed the entire time.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
22h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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