Packaging proprietary brands - Packaging Designer PetSmart Employee Review

1.0
1 Jul 2016
Recommend
CEO approval
Business outlook

Pros

You can bring your pet to work. You can wear casual clothes which is huge plus because it is so hot there.

Cons

The management and morale are horrible!!!! Incompetent managers and senior leaders who have no idea how to lead or what they are doing. HR sits on every floor like vultures waiting to devour corpses of employees they plan to get rid of.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
13h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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