Assistant store leader - Assistant Store Leader PetSmart Employee Review

4.0
11 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Getting to work with animals and other animal lovers. 15% regular discount and biannual 30% off discount. Various rotating discounts on merchandise. Benefits are decent. Overall for retail it has been one of the more enjoyable jobs I have had. I started out doing pricing, cashiering, dog bathing, etc and now I am an Assistant store leader, so I would say upward movement is decent enough.

Cons

There at time seems to be a disconnect between corporate and store level. They have a tendency to roll out new things with out fully testing/planning for them. Sometimes customers treat you like you're an idiot.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

2.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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