Love everything about it - Sales Associate/Cashier PetSmart Employee Review

5.0
21 Aug 2019
Recommend
CEO approval
Business outlook

Pros

My managers, coworkers, and even customers are great and make the job well worth it! I also get paid well and get to learn A LOT of things about products and animals that I didn’t know before. Everyone is very nice and cares about you and helping you succeed if you put in the effort. You also get basic vacation time even as a part time employee and the company offers a lot of other benefits even at the part time level.

Cons

Usually part time workers only get around 20 hours but sometimes more. I would say the main con is how much the hours fluctuate.

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PetSmart Response
6y
Thank you so much for the review! That's great to hear how much you enjoy some of the PetSmart perks and benefits. We agree with you - our fellow associates and customers are wonderful. That shared love and passion for pets is a powerful bond that connects us all. Thank you, again, for sharing your experience.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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