Pros
Fellow employees with passion for animals, good benefits for full-time employees.
Cons
Corporate and field leadership has gone downhill. I've worked my way up in the company for the past four years, starting out as a Pet Care Specialist in the main store, advancing to Support Manager (a position the company has now eliminated), and am currently assistant manager in the PetsHotel, a position I've held for more than a year now. In this time, I've seen what used to be a wonderful company devolve into a heartless, Walmart-like corporation where profits trump ethics. Four years ago, I was proud to work for a company whose top priorities included doing right by employees and caring for animals impeccably. As leadership at the top has changed and the company was bought out by private interests, the focus has shifted to money, and nothing else. The company wants to squeeze more productivity out of fewer employees, and has cut labor hours drastically. This, in turn, affects the care employees can give pets and customers. In the new, "improved" way of operatinig, store-level employees are just cogs in the machine--indentured servants-- who are expected to perform miracles on a daily basis. As a manager with limited labor hours allocated to my PetsHotel, I am somehow expected to drive add-on services (more dogs in daycamp, more baths and nail trims, etc.) and increase profits, but am not given the staffing to meet the unrealistic standards set by the "geniuses" at Corporate. This also puts associates and customer pets in our care at greater risk for things to go wrong, be it injury, illness, or unprovided services that the customer has paid for and expects us to do for their pet. Without enough staff to take care of everything, it is impossible to provide the excellent service we want to.
