The Hotel is a great place to establish relationships with pets and "Pet Parents" but has a high burnout rate. - Senior Petshotel Associate PetSmart Employee Review

2.0
24 Feb 2011
Recommend
CEO approval
Business outlook

Pros

The interaction with dogs is great Many of the pet parents are wonderful and regularly bring treats. You get great customer service experience You learn all the dogs that are regulars and you'll love seeing them walk in! Working holidays, long hours, and stressful times with too few people makes you closer to your peers.

Cons

Seniors have no management perks but are required to run shifts alone. Daycamp is soul crushingly boring, don't expect breaks or a person to relieve you. 15 min. breaks are a joke when you're a Senior, you do well to get a lunch and must manage your own hours for fear of going over weekly hours Speaking of hours, there are never enough. You will be running shifts where its only you and one person in back when daycamp is over. This leaves you running the front desk (associated are rarely cross trained for this) plus your duties as a Senior. You are required to work all holidays and are threatened with write-ups and termination if you're sick.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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