Pros
THIS IS SPECIFIC TO THE PORTION OF PINNACLE THAT WORKS ON THE COVERED CA FOR SMALL BUSINESS CONTRACT (CCSB)! I hear working for the Core Business side of Pinnacle is lovely. The only positive thing about working for this company is that they, by some miracle, seem to hire really wonderful people. Unfortunately, that is eventually negated by the company's uncanny ability to grind those people down to nubs under to constant pressure, blame, and negativity. Oh, and they have a nice Irvine Company office & good medical benefits.
Cons
I realize that people come to Glassdoor to air their grievances, but I will try to be as fair as possible. (Again, this is specific to the CCSB side of Pinnacle's business). Pinnacle (CCSB) is chaotic and the idea of being proactive instead of reactive is completely lost on management. It's impossible to prioritize your work when everything you touch is a priority. While some of this is due to the State of CA being a particularly needy customer, this is also a clear reflection on a disorganized management team who would rather point fingers of blame than find the root cause of their issues. The morale of the departments is extremely low, especially for the Finance & Eligibility Specialists. The reason is the abuse from the management team. I have personally witnessed, on more than one occasion, employees being yelled at and dressed down in front of all of their peers. The "Quiet Rooms" on the 2nd floor are commonly used for crying. Overtime is also often mandatory and you are not allowed to leave until the work is done. That doesn't just mean YOUR work, that means everyone's work. The pay disparity between Specialists doing the exact same job can be up to $3-$5 per hour (regardless of experience or seniority) and annual raises are always under 3%. I could go on, but this is honestly just depressing me.