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      Pinnacle Claims Management

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      Pinnacle Claims Management Reviews

      3.1

      41% would recommend to a friend

      (37 total reviews)

      David Zanze

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.2

      Work/Life balance

      3.2

      Compensation and benefits

      3.1

      Culture and values

      3.1

      Career opportunities

      3.0

      Diversity and inclusion

      2.9

      Senior management

      Pinnacle Claims Management has an employee rating of 3.1 out of 5 stars, based on 37 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pinnacle Claims Management employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      37 reviews
      1.0
      5 Jun 2023

      The most absurd and chaotic work environment I have ever experienced.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Thankfully I was able to gain professional development as well as enhance and learn skills that would end up helping me get future roles despite all of the unnecessary daily chaos working for PCMI.

      Cons

      There are so many cons to count, but I'll only comment on one that disgusted me beyond belief. One day, the former president of PCMI walked by his assistant's desk and although his assistant was away from their desk at the time, he noticed that he had received a package. He opened the package which ended up being a dog collar and leash and then excitedly and sarcastically said that the gift he got for his assistant had arrived - insinuating that his executive assistant needed/should be wearing a dog collar and leash. The vile joke didn't land with anyone who was within an earshot so he walks over to another employee who sat on the opposite side of his executive assistant's cubicle and made the same joke (even showing the collar and leash) to which that employee replied, "that's not funny." There were many times I felt gross working for this company and this was definitely one of those times. I should have let HR know, but I knew nothing would happen other than potential retaliation against me so I continued to grin and bear it like most of my colleagues did at the time.

      2.0
      3 Oct 2022

      There's always the good and the bad with jobs

      Eligibility specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great colleagues and a few employee incentives

      Cons

      Management, lack of leadership from management, lack of promotion, very corporate mindset, burnout environment, all about the numbers than actual member care for health insurance. There is favoritism; even if you do the work and are very skilled and have all the potential for advancement, don't count on it; the supervisor already knows who she will promote based on who is her favorite and very biased environment. 3A+ system is a joke; the supervisor will lie and put anything on it without meeting with you or acknowledging your work ethnic growth because HR will flag the review if it's a good one.

      4.0
      27 Dec 2021

      A solid company for customer service experience and a wide range of internal growth opportunities

      Ccsb customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      -Supervisors and HR are very professional and work with you on personal circumstances to find the best outcome, not just whats best for the company. Especially when it comes to PTO and other scheduling concerns to personal issues. -Direct Messaging (through Teams) to nearly any co-worker, supervisor, etc is encouraged increasing company transparency and camaraderie, even for fully remote staff.

      Cons

      -Issues between different departments/phone lines (ASC and CCSB) would not be properly communicated to each other prior to cross-line solutions or alternate call routes being implemented. This is issue is very infrequent -Calls can run over, so planning events for after your shift and certain shift hours can severely impact work/life balance. Do not set appointments/events within 30-45 min of your shift end in case a call drags itself out

      Viewing 1 - 3 of 37 Reviews
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      ReviewsPinnacle Claims Management reviews

      Glassdoor has 37 Pinnacle Claims Management reviews submitted anonymously by Pinnacle Claims Management employees. Read employee reviews and ratings on Glassdoor to decide if Pinnacle Claims Management is right for you.