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Progressive Insurance

Engaged employer

Regressive - Anonymous employee Progressive Insurance Employee Review

1.0
28 Nov 2008
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Suburban, campus setting, bonuses for all-employees in strong years.

Cons

Bizarre, insular, self-defeating geek-ocracy that selects/promotes managers based on cultural "fit" (i.e., extreme casual dressing, 'geeky' college majors (computers, engineering), collegiate work ethic) rather than competency, leading to a near-hopeless situation for normal leaders and even worse for average line workers. Why do they attract employees, you ask? The employment situation in NE Ohio, horrible long before the so-called financial crisis hit, makes Prog, National City (now defunct) or KeyCorp (cf. recent dividend cut) the only games in town, so the Big P gets the nod due to the suburban campus setting and impossibly large "gainshare" bonus potential in good years. Sporting a 7:45 a.m. to 4:10 p.m. typical work schedule (due to the completely casual attitude and oversight) that includes 1 1 /2 hour lunches plus another 45 min. in the on-site fitness center (yes, even for managers), with an "entrepreneurial" mindset that translates into most e-mails left unanswered and meetings starting 20 minutes late, if at all, most competent professionals will tune out before hitting the 6-month mark, as any attempts to change work practices, culture or professionalism will hit with a loud 'thud' against the inherent, morbid fear of top-down structure of ANY KIND (this includes true project management, proposal evaluation, resource management, etc.), leading to a constant, mindless churning of structure (matrix to silo back to matrix, centralized to decentralized and back again, etc.) that, while certainly creating "activity", is nothing more than executive-sponsored, companywide procrastination or, put more simply, zero leadership.

Explore other reviews about Progressive Insurance

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful people, great networking opportunities and skills training for different roles. They have flexible options for time off outside of PTO. Their VTO comes in handy. Theirs options to switch a working day and make-up time with an off day and vice versa.

Cons

It's harder to move into a role outside of your department, but easy to move laterally within it.

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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