Progressive Insurance Reviews

Updated 13 May 2021

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4.0
74%
Recommend to a Friend
94%
Approve of CEO
Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
1,227 Ratings
Pros
  • "They really care about their employees and the work environment they create(in 227 reviews)

  • "Great benefits, including working from home(in 222 reviews)

  • Cons
  • "sometimes poor work life balance(in 206 reviews)

  • "Work life balance is poor due to heavy work load(in 106 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee

      Good Company to Work For

      31 Mar 2021 - Claims Loss Reporting Unit 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Welcoming and progressive working environment.

      Cons

      Work can become tedious if not promoted/translated to a lateral role.

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    2. 3.0
      Current Employee, more than 1 year

      Large workload, low salary, ok benefits

      16 Apr 2021 - Claims Generalist in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Co-workers are pretty helpful and friendly. You are constantly busy so at least there's no boredom. The workload is large but is sometimes manageable. Progressive itself is a pretty good company with good ethics.

      Cons

      Customers. They are demanding and annoying and expect things to be done immediately and are definitely the worst part of the job. The pay is low compared to the area and workload. Supervisors and management micromanage. Everything is monitored and tracked and you get progress reports and write ups for things that are sometimes out of your control. Benefits are ok. Insurance is through Aetna. Insurance is cheap but the coverage is not the best, especially for some prescriptions. There's only 17 days available per year. That's for holidays and sick days and any days off. It's a hassle setting up time off because you are responsible for finding people who can follow up your work. And you come back with a backlog but there's not enough time given to catch up. Workload can become overwhelming. Monday to Friday typically gets 3 new claims per day. Saturdays have 5 new claims. Working Saturdays means you get 5 new claims but do not really have time to work on the rest of the week's work. Then you get back in the office on Tuesday and have to do Tuesday's work and catch up on everything from the weekend (so usually like 20 voicemails and 20 back claims). So you end up with a backlog on Wednesday but there's still new work on Wednesday. So really the best days are Thursday and Friday.

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      1 person found this review helpful
    3. 2.0
      Former Employee, more than 1 year

      Great on paper - I feel lied to.

      22 Apr 2021 - Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible scheduling I guess. You could put in for a day off and be approved immediately unless it’s a holiday.

      Cons

      The workload is absolutely atrocious. There aren’t enough hours in the day to finish the work we were assigned, and even if you don’t get it done they give you more. During the summer I was making 50-60 calls a day and it still wasn’t enough to keep up. It’s definitely not a job for people with a heart or empathy. Training likes to group you into different personalities so they can see who’ll make it the first year. Almost everyone that’s hired is gone after that year unless you’re that one specific personality type. (red) You are literally a cog in the machine churning out claims with systems that don’t work or regularly malfunction while the people at the top reap all of the benefits. Progressive definitely lures you in with what looks like good benefits, and work life balance. But if you’re even gone for a DAY it effects your performance and management will breathe down your neck telling you your “behaviors” need improvement. TLDR -Workload is impossible -Systems are always down/malfunctioning -Customers are always angry because you’re not working fast enough -MICROMANAGEMENT -You have to be a terrible person to tolerate it

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      3 people found this review helpful
    4. 1.0
      Former Employee, more than 1 year

      Terrible Workplace

      14 Apr 2021 - Customer Service Representative in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None. The food in the cafe was good but they were rarely open (pre-covid) but that's even barely a pro to this terrible company.

      Cons

      Though the job pay is decent it is NOT worth the trouble this company puts you through. They even have an ongoing joke that was told to us in training by THE trainers, that most people don't last a year past training at this job. Why would you openly joke about your EXTREMELY high turnover rate? Also the management is so poor that when you request a transfer from HR to another manager you're told "we don't allow transfers because you could end up getting a worse supervisor and then keep asking for a transfer and we can't keep accommodating that." So you are specifically told that none of their managers are good so you have to stick with the one you have. Even after you've complained about targeting and mismanagement just because your supervisor does not personally like you. I've worked at call centers before and this call center is by far the worst. They're motto is toxic positivity is better than no positivity. This company surrounds you with a blanket of toxic positivity "culture" to try to make up for the constant verbal abuse you endure from the customers. When you're getting 75-100 calls a day of people calling to verbally abuse you management does little to care or help and then they get upset when you try to take time off to save your sanity. I've seen grown men break down and cry on the floor because the calls are so terrible and they have no support from management, only to quit the next day. The benefits and pay alone are not enough to work here.

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      4 people found this review helpful
    5. 5.0
      Current Employee, more than 3 years

      Intermediate/Coverage Verification Team

      10 May 2021 - Claims Adjuster in Plymouth, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Leaders are very flexible and great to work with. Of course there are the few bad one's, but they are far and few. Everyone wants to help each other out here. The diversity of coworkers is embraced and enjoyed. I get to learn from a lot of really cool people who are not always the same as me.

      Cons

      None really. The opportunities are there if you want them. Communicating with your leaders and coworkers goes a long way here.

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    6. 1.0
      Current Employee, more than 1 year

      Extremely stressful job and is not worth it.

      5 May 2021 - Claims Generalist in Westwood, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The only pro I can think of is the profit sharing which is decent.

      Cons

      As a claims adjuster you will be constantly overworked. I hardly know anyone who worked 8 hours and left for the day. Employees put in atleast 10 hours a day to manage the work load. No overtime and management encourages employees to work extra hours and on weekend without any pay. This job is very stressful and because of that 80% of the new hires leave within a year. Many employees can’t take the stress and take leave of absence for months. Everyone working here is miserable and have to deal with how customers hate them , have to take abuses from customers on regular basis and management keeps on making the job hard by setting impossible goals and keep on increasing workload. Management shows no support and with Unrealistic expectations and workload sets their employees up for failure.

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    7. 1.0
      Current Employee, more than 3 years

      You will be overworked. You will regret working here.

      25 Mar 2021 - Claims in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are decent. The Gain share payouts are nice. They allow many to work from home because of covid You don’t need to be good at your job to become a supervisor.

      Cons

      You will never work a day under 10 hours and get everything done. They will make you feel like you’re not committed to your job if you don’t put in overtime. My supervisor praises us when we put in an extra 3-5 hours daily. Loves us working 6 out of 7 days a week. Same for the managers. But if you ever say you can’t work overtime then it’s “Are you really working to get your activities done?” I wish I had listened to Glassdoor because 60 hour weeks are the norm which means your salary is really a lot lower when you consider how much you’re working. Work here for maybe a year then move on to Liberty Mutual or State Farm or Allstate. Also don’t have Progressive insurance. They make claims decisions on how little they have to pay out. Not what’s right.

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      7 people found this review helpful
    8. 5.0
      Current Employee

      Great Company

      13 May 2021 - Claims Investigator in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is great to work for. They have a great bonus structure. They celebrate diversity and the environment feels inclusive.

      Cons

      The office is not located close to public transit. Small annual raises.

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    9. 5.0
      Current Employee, more than 3 years

      This company prize itself not on its people but it’s middle-management.

      21 Apr 2021 - Anonymous Employee in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Gain share is good! But it only dispersed at the end of the year it has its problems.

      Cons

      Transferring from department to department and not fully been disclosed what is going to happen to your current status. Pay is not comparable to what other agents make in the industry. Your pay is not based off being and experienced insurance agent. But your pay is compared to the lowest denominator in the financial industry they think of us has no more as bank tellers. Unless you’re willing to work a whole bunch of overtime you really won’t make much money.

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      1 person found this review helpful
    10. 4.0
      Current Employee, more than 5 years

      Company is good, customers are not

      17 Apr 2021 - Resolution Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home. Decent pay and bonuses (after working for many years). Mostly great leadership with few exceptions.

      Cons

      Customers are very abusive and unstable (screaming, threatening, derogatory remarks, harassing and manipulative). This type of work deserves more time off and higher pay. Job growth seems to have completely halted recently. Internal job postings are VERY competitive and are a lot of times just more work for the same pay (called loan-in positions). Management is now aggressively shoving this "diversity and inclusion" down everyone's' throats.

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      2 people found this review helpful
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