Pros
At first I was in love with Progressive because during training they do a lot to push the company culture on you and how great they are. Loads of smiling faces, happy ever after stories and amazing testimonies from current employees. Then after training you get sent out into the real world and quickly realize this isn’t all rainbows and butterflies. They want you to fit to their mold and they’re very smart in how they do this. They try to make it seem like you’re not working for a corporation and quickly you learn progressive is like any other corporation. If your not one who’s into being a cheerleader for a huge corporation then this job isn’t for you. I felt like my soul was dying everyday at work because of constantly getting yelled at by customers, not being able to give real reasons as to why rates went up, poor support from supervisors. It’s a numbers game and if you don’t mind that then you’ll succeed. There is a sales aspect to it too which you don’t get commission for. As time went on I started to see the real face of this company. They’ve done some cruel and shady things to my other coworkers too. It may be the place for you but if you’re an independent thinker and have a heart ... you’ll have a hard time here unless you’re able to reframe things in a lighter perspective to help you get by. I say go for the job, do the training, see what it’s about because pay is good but don’t be upset with yourself if you get to a point where you feel depressed or like you’re not doing good enough. It’s not you and tones of us feel that way and it’s okay it takes a certain personality to thrive in a place like that. Or you may find you actually love it and more power to you ! Decent pay, consistent hours, medical benefits, team members.
Cons
Weird corporate robotic feel. Not personal but at the same time try’s to be upbeat and fun which is confusing. High call volume. Short breaks and constantly being monitored, poor management.