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Progressive Insurance

Engaged employer

Say goodbye to your personal life. - Claims Adjuster Progressive Insurance Employee Review

1.0
10 Jul 2008
Recommend
CEO approval
Business outlook

Pros

Progressive gives very thorough training for someone entering into the claims career. If you are willing to relocate, there are always lots of opportunities for advancement, in claims or other departments. The work environment was good for the first half of my tenure with this company, but then when the department manager changed, the environment became increasingly negative.

Cons

The turnover rate for claims is very high. During my 2 years there, I saw at least 20 people come and go from a department that has about 25 people in it. You will be expected to work 50+ hours a week, without overtime pay. There was one day that I was assigned to a training class that lasted for 7 hours. When I got done with that class, I went back to my work station and saw that I still had been assigned a full days worth of claims that I had to work. Don't join any group or league for the after-work hours. You'll never be able to count on making it there in time (unless it's after 9pm).

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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