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Progressive Insurance

Engaged employer

Beware and Avoid At All Costs - Central Loss Reporting Unit Representative Progressive Insurance Employee Review

1.0
22 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Excellent pay mediocre benefits. Gainshare is nice

Cons

I worked for this company for 7 months and things only got worse overtime. Many dropped calls as company does not have enough staff to handle. Mostly irate customers because their Progressive adjuster does not return their calls. Favoritism is commonplace for mediocre performers. Even the supervisors don't step up to the place to handle escalations if needed. I got tired of the toxicity and decided to leave as this job started to adversely affect my health. The stress is overwhelming with this job. Back to back calls all day and few seconds between calls. And most of the calls are negative and escalated. I wouldn't recommend this company to my worst enemy.

Explore other reviews about Progressive Insurance

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Cons

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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