Pros
PTO. It's an automatic system, no explaining to anyone why you need the time off and no one playing favorites.
Cons
The customers. I'm currently looking for another job because while I've worked as a customer service representative my entire adult lifr I have never interacted with so many people treating me like I'm subhuman. The goals. At no point during the interview is it mentioned but the "service" position is also a sales position. You have metrics you need to meet to have a good yearly review if you ever plan to move away from phones. You have to convince customers to get other products (renters, motorcycle, etc) and then transfer them to a sales rep who takes all the credit. They forcw you to change positions. There's a quarterly list you get to put in order the positions you'd be okay with switching, including staying at your position. Top picks are what you'd like the most, bottom what you'd hate. BUT the problem is that they have changed their philosophy and are now moving people even if they don't want to because of "business needs". So there's a BIG chance a person who doesn't want to end up in a sales position being forced to do so! Because they always need more and more sales people. They say they care about their employees but they don't. I don't want to give too much detail but essentially they have a point system for missing work. You also get verbal warnings, documented verbal warnings, written warnings and final written warnings. Well a family member was very sick, I didnt qualify for FMLA cuz I wasnt there a year, so they made the weeks I was gone just one occurrence. I forgot to code my absence one day in the middle of those weeks and they counted it as a no call no show! God forbid I wasnt thinking about work with a sick family member. Now I have a final written warning on my record. I was hoping to tough the job out and last a year so I could move away from the phones but now Im stuck because of that warning on my record and because Im a horrible sales person my perfomance evaluations suck. I KNOW Im bad at sales thats why I DIDNT apply for the sales role!! The burnout is real, Im just a week or two shy of a year and Im quitting. I was hopeful that in the year I'd get to move internally away from the horrible customers but since I cant, Im out!