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      Public Storage

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      Public Storage reviews

      Utter and sheer dissapointment - Property Manager Public Storage Employee Review

      1.0
      19 Jan 2015
      Property manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent hours, nice DM's, and some pretty cool customers. The company itself aims to please employees, but that is sadly overridden by the cons.

      Cons

      Where do I begin. I have been around this company for many years. Starting out, it was a great place to work. This company, about 6 years ago or so, truly cared for its employees and customers. The rapid decline began about 3 years ago or so. Here is what is wrong with this company. Your Regional Managers are DESTROYING this company. They FORCE property managers and relief managers to break company policy constantly. I do not think corporate has any idea what is going on, and if they do.. shut it down... just shut it down and hire robots before you continue to employ actual humans who can see straight through the BS we are shoved every single day. We are told to DO GOOGLE MAPS reviews IN OFFICE and type it on the customers phone. That is not only against google policy, but against policy for the company as well. We are forced TO PACKAGE lock insurance and merch merch merch... DM's are ADVISING PM's TO ADD IN MERCH WITHOUT CUSTOMER EVEN KNOWING!!! Do you know why corporate? Well to tell you, it is THEIR BONUS. They will do things the wrong way, break company policy LEFT AND RIGHT, and they take it out on us. We are ALL scared to say anything. And that is just scratching the surface. They wont fix anything, because their maintenance is a BONUS metric. We are told to TELL CUSTOMERS to bring flashlights to their units because the lighting is not a priority. I can go on and on and on.. .but IM telling you this is TERRIBLE.... You have many LONG TERM employees who are jetting because they are being treated terribly. All it is about is regional manager and DM bonus, they DO NOT CARE About pm's or reliefs.... Anyone who refers to the rules set by corporate is told that those are just guidelines and that they can do what they want. Let that sink in....

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      Public Storage Response
      11y
      Thank you for taking the time to share your feedback. We value each of our employees and are proud to have many team members with significant tenure with Public Storage. We do encourage customers to share their storage experience on multiple social media sites. Customer feedback helps others in a similar situation make better-informed decisions. It also reiterates our drive to provide the best customer experience we possibly can. It is definitely not company policy to write reviews on behalf of our customers. We have helped our customers with their storage needs since 1972 and have dedicated team members making sure company policies are followed and that all our 2200+ locations are well-maintained and clean. If you are aware of a violation of policy, please report it to your supervisor or you can call our hotline and remain anonymous if you prefer. Our hotline telephone number is provided on our intranet and on posters in each of our properties.

      Explore other reviews about Public Storage

      5.0
      15 Jun 2026
      Regional vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      Public Storage is a great place to work and grow your career. I’m surrounded by talented leaders who are supportive, knowledgeable, and genuinely invested in developing their teams. The company has a strong culture of accountability, collaboration, and continuous improvement, which creates an environment where employees can succeed and make an impact. What excites me most is that Public Storage is in a significant growth phase. It’s an energizing time to be part of the organization, with opportunities to contribute to meaningful initiatives, take on new challenges, and help shape the future of the business. The company continues to invest in its people, processes, and growth strategy, making it an excellent place for those who are looking to develop professionally while being part of a winning team. If you’re looking for a company with strong leadership, career advancement opportunities, and a clear vision for the future, Public Storage is a fantastic place to be.

      Cons

      Cons: As Public Storage continues to grow, the pace of the business can be very fast. There are often multiple initiatives, priorities, and opportunities happening simultaneously, which requires strong organizational skills and the ability to adapt quickly. Success in this environment depends on being able to effectively prioritize, manage competing demands, and stay focused on the highest-impact work. While the pace can be challenging at times, it also creates tremendous opportunities for growth, learning, and career development.

      1.0
      27 Jun 2026
      Property manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, ability to move your body if you like a workout.

      Cons

      Training is terrible, the trainers do not care about your ability to perform. In training we are told to contact the trainers throughout the workday to ask questions and provide guidance for work flow. One of the trainers talks down to me, doesn’t call me back and has openly told me on call “is this an emergency?” I stated no and she hung up. Unprofessional. The other trainer has completed 6 weeks of coaching through our academy and not once called me or in person coached me on anything listed throughout the coaching. Many people have quit in the short time I’ve been here.

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