Pros
Some remote work. Friendly teammates that are always willing to help. Friendly environment even in the office. Bonus quarterly. Spend first 3 months focusing on getting RHCSA and RHCE certifications(forfeit first bonus).
Cons
Technical support is underpaid compared to industry standards. Work feels like an assembly line rather than helping customers. Managers without technical background being in charge of technical support and writing their performance reviews. People relations teams need an overhaul of adequate people. How your bonus is calculated for front line is a joke. Bonus is dependent on your rank, not so much performance. If you are front line you will most of the time receive a bonus between 60% and 70% even if you are a top performer on your team.