Outlook negative for my department - Customer Care Specialist Roche Employee Review

Users say... "Benefits are good but used to be better...job security used to be good but now is gone forever." "Great culture and focus on people" "The people are great and always willing to help" "Good work life balance (one of the best in the companies that I have worked for)" "Stability and good salary compared to other companies" 

Users say... "In some departments management is poor and doesn't control the business and the internal processes." "Too many managers per one engineer." "Some portions of senior leadership in Tucson are creating an environment of fear and finger pointing." "Corrupt senior management." "long hours and constantly busy"