It was great until it became just fine - Customer Success Manager Secureworks Employee Review

3.0
26 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Secureworks is a nice place to work for. Decent pay, good work life balance. Good opportunities to grow.

Cons

Recent changes in the org structure gave chance to a few people to enter the management. In my opinion, one of managers seriously lacks communication and other core interpersonal skills. That’s one big and direct impact on me. Also the recurring work force reduction phases since the change of CEO make one feel insecure. Compensations and benefits could be better

Explore other reviews about Secureworks

5.0
1 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Culture of innovation and improvement.

Cons

Lean organization due to layoffs. A lot of work piling up on few people.

1.0
24 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Formed good relationships with colleagues

Cons

Transition from an organization that had a great services reputation in the industry to a crowded XDR space, along with complacent management led to their acquisition

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