Pros
ServiceNow is in an outstanding position to get its software platform used practically everywhere, dramatically increasing our value. Our founder is still here and is actively contributing to the code base in ways that get thunderous applause in keynotes. Customers are truly jazzed about us. Even if they encounter problems, it is usually a very supporting partnership getting them through those problems. Not antagonistic. They love using our software and keep finding ways to use the platform in other parts of their business once we get a "foot in the door".
Cons
With the recent avalanche of hiring as we grow, it is easy to lose sight of a common goal. An increasing number of locations makes the organization feel disjointed at times, with the impression that everyone isn't always moving in the same direction. No 401k matching...yet!