Caution Beware! - Technical Support Engineer ServiceNow Employee Review

2.0
30 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Its ALOT of learning and training! Good comradery in doing events. I worked from home, so my experience was different. Good pay and benefits if you make it that far. Thank you, Ian for the opportunity.

Cons

Too much information you are required to absorb in a short period of time. I was required to finish 100+ onboard training while going through mentor training. Every subject was taught once. The training was so overwhelming that I would finish videos even off the clock. I was assigned a mentor, who was also mentoring 11 other employees. No one communicates; not even the manager. Everything is done behind your back. They tell you expect the job to be difficult, don't worry, give 6 months and it will all come together, and they have the employee's best interest. But when it all comes down to it, no one is available to help. Everyone else is busy ALL DAY. No one else is helping the mentor as promised. I had other colleagues that were struggling like I was, but the difference is...I spoke up. Only one person helped and made sure I understood what I was doing...Ruchir. So, if you don't know half the information already...expect to get FIRED! They will FIRE you; no explanation or questions asked. I was only there a month and a half.

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5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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