Great work life balance - Customer Service Associate Shell Employee Review

4.0
26 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Great place to start your corporate journey, great benefits, practices DnI, staff needs are well looked after. Overall the TL's are supportive.

Cons

Micromanaging has always been an issue. Processes keeps changing on a regular basis to make it more "streamline" but its actually has the opposite effect. A lot of the system issues don't have a permanent fix, only temporary work around. Customer Service department for MY has a high turnover rate.

Explore other reviews about Shell

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, work life balance, and benefits

Cons

Boom and bust cycles with oil price

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Early career engineers are given significant ownership and exposure to complex operational challenges. Strong focus on safety, technical development, and collaboration across disciplines. Opportunities to work on high-impact projects, interact with senior leadership, and contribute to decisions affecting major assets and infrastructure.

Cons

Workloads can be demanding, and priorities can shift quickly based on operational needs. Decision-making processes can be slow due to organizational complexity, and geographic mobility may be necessary for certain career opportunities.

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