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Simply Business

Acquired by Travelers

Engaged employer

Regret ever taking the job to work for them - Customer Solutions Consultant Simply Business Employee Review

1.0
14 Feb 2023
Recommend
CEO approval
Business outlook

Pros

The only pro I can give is the pay was reasonable.

Cons

There were many downfalls working for Simply Business. They take ‘pride’ in promoting treating colleagues fairly and professionally however this was not the case. They only considered what’s best for the business and not for their employees. The way I was treated at Simply Business was appalling, the management was poor and did not consider the mental health and wellbeing of their employees. The role was very demanding and there was a lot of micro managing.

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Simply Business Response
3y
Thanks for taking the time to provide your feedback. The health and wellbeing of our employees is hugely important to us, so we are disheartened to hear that you felt unsupported. We are committed to the continued development of our managers – in both how they lead teams and their competence on topics like employee growth and development. As always, Simply Business is here to offer support, and we welcome conversation. Please feel free to reach out to our People and CSC Leadership teams to discuss your feedback in more detail.

Explore other reviews about Simply Business

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, stable company, office easily navigatable

Cons

Room for growth can be limited

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Simply Business Response
1w
Thank you for taking the time to share your feedback. It’s great to hear that you enjoy working with our team, value the company's stability, and appreciate having an office that's easy to navigate!
2.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and vacation time....

Cons

Many internal issues and felt like this last round of layoffs was to protect inadequate leaders vs hardworking employees. I understand companies do layoffs but this just felt like Senior management trying to protect themselves because they aren't doing an effective job. I really think there are some issues with the leadership team and it probably needs an overhaul. There was never any strategy from product outside of one small area. The rest of the business was left without any guidance or support. I really think the US/UK shared services model does not work. The UK and US just are entirely different markets and the UK at the end of the day doesn't really care about the US nor move as quickly.

3
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Simply Business Response
1mo
Thank you for sharing your feedback and perspective on your experience. We understand that organizational changes and layoffs can create frustration and uncertainty, and we appreciate you taking the time to share with us the areas where you feel we can improve. Transparency, communication, and supporting our teams continue to be important areas of focus for us.
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