employer cover photo
employer logo
employer logo

StepChange Debt Charity

Engaged employer

Avoid this place - Data Verifyer, Plan Activations StepChange Debt Charity Employee Review

1.0
28 Jun 2019
Recommend
CEO approval
Business outlook

Pros

I would say that helping people is probably the only reason I'm still there.

Cons

For starters the absence policy is so strict that I feel genuine fear everytime I'm unwell and have to call in. You are made to feel like you don't matter. The team leaders only act like you exist if you take on extra unpaid tasks and forsaken if you fail. However it is growing increasingly difficult to obtain any extra tasks as new projects almost always go to one of the team leaders friends or romantic partners as nepotism is rife. There is also a terrible double standard at play team leaders are apparently above all rules of conduct as they can take extended breaks, play on their phones and chat at their leasure; whereas DV's are harshly repremanded for the slightest offence. You are also expected to routinely step out of your job description and perform the tasks of other job roles with absolutely zero financial reward. Sometimes you might get something from a prize cupboard. But you're only likely to get something if your a team leaders pet project, friend or sleeping with them. Most disturbingly; recently its become apparent that despite being I believe the lowest paid position in the charity you are still expected to take full responsibility for any and all mistakes; with serious concequencese, especially those involving FCA regulations. Sometimes it feels as though we are being set up to be scapegoats or fall guys as we appear to be the least likely to make a fuss. You might ask why I personally haven't raised these feelings officially and privately through work. But unfortunately the charity has a poor track record of taking feedback well and instead punishing anybody who states they are being mistreated.

avatar
StepChange Debt Charity Response
6y
Hi, Thank you for you review. We’re sorry to hear that your time with us hasn’t always been enjoyable. You’ve highlighted some concerning points that aren’t in line with charity’s values, and as you’re a current colleague, I'd like to know more about your experiences so I can understand more about your causes for concern. We're looking into recent unsatisfactory feedback made via this forum and would encourage you to speak in confidence with one of the team investigating this. You can also email me at glassdoor@stepchange.org or contact me directly. Regards, Laura Carver Head of Debt Advice Service

Explore other reviews about StepChange Debt Charity

3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, last min holidays

Cons

Lack of flexibility. Long calls, poor sallary

3.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly people, business seems to be looking to moderize

Cons

Few things in office a bit run down and old.

avatar
StepChange Debt Charity Response
1w
Thank you for taking the time to leave a review and we are pleased to hear about your positive experience working at StepChange.
See reviews by: Helpful|Rating|Date|All