Bad communication between corporate and the stores and unrealistic goals! - Store Manager Swarovski Employee Review

1.0
3 Oct 2013
Recommend
CEO approval
Business outlook

Pros

The pay and benefits were very good. The products are gorgeous!

Cons

I was actually paid well for my position and at first was very enthusiastic about Swarovski. After doing very well for several years and making g large increases in sales, the company continued to set extremely high and impossible goals to reach. Even when it was obvious the goals were way too high and the store was making last years numbers, they continued to set these pie in the sky goals and putting so much pressure on you and at the same time, never listening or asking you what inventory the store needed. There was no control or input over inventory at the store level. Now they are replacing experienced managers with younger ones, so that they can pay less money. In the end their business will suffer!

Explore other reviews about Swarovski

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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