PSA - Passenger Service Agent Swissport Employee Review

1.0
30 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Made some great friends along the way and had some unforgettable moments on shift with them, great to work along side various airlines gaining a great understanding of customer service

Cons

Order a new uniform? Get it around 6 months after ordering it. Be expected to work all the hours god sends and then have management drag you in for a disciplinary. Want to be paid well? No chance, you have so many big responsibilities dealing with visas etc and have minimal training, left to sign a check list so if god forbid you make a mistake it's down on a piece of paper in black and white so you get in trouble. Pay is always wrong even after emailing your shifts over to payroll every week, you have to psychically fight to be paid the money you should be. Worst company I've possibly ever worked for, you are not looked after in the slightest, just treated as a number. Team operation manager are more interested in keeping the airlines happy than keeping their own staff happy. People who threaten to leave or threaten the company get put in higher positions rather than honest hardworking members of staff, people can write about the company all over Facebook and also get put in a senior position, which gives all other staff the same kind of "I can do what I want because I won't ever get sacked" kind of attitude. All in all extremely unprofessional and one to dodge when looking for a job in aviation. Thank-you Manchester for never looking after your employees

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Swissport Response
8y
Firstly thank you for your frank review. I have forwarded this to the HR management team at Manchester for them to investigate the serious allegations made. If you would like to discuss any of these allegations further please contact Human Resources at Manchester or in HQ. I sincerely hope these issues are reviewed to your acceptance.

Explore other reviews about Swissport

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There is a sense of family culture at the airside level, and that was one of the few genuinely positive parts of the experience.

Cons

Unfortunately, the overall environment was overshadowed by micromanagement and a culture where communication often felt dishonest. There were situations where it seemed like management claimed conversations or warnings had happened when they had not, only to move quickly to write employees up. The lack of consistency and trust made the workplace frustrating and difficult to navigate. There also seemed to be high turnover, along with very little clear direction or path for growth. On top of that, some business practices came across as focused on avoiding providing proper benefits, which left a negative impression.

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