Pros
Some nice staff. Some excellent and should be leads.
Cons
A lot of staff are leads that shouldn’t even be allowed to converse with a passenger let alone be a lead! These “leads” have no skills in leadership and check in is often messy and difficult. No organisation, very short staffed. Often doing jobs (board a flight) that you’re not trained in because they don’t have the staff. Often left alone to board a full flight. Multiple CAA violations. The supervisors say they are here to support you, but will chat behind your back! They fire brilliant staff as well, even after one mistake but will not fire awful staff as management play favourites. Pay is so bad. So low for what we actually do, we do so much more, more work than the supervisor, who sit on their phones at the desk all shift and they get paid much higher! Abused daily by entitled passengers. If making small minuscule mistakes, expect this to be blown up and make it a huge deal and embarrass you on the WhatsApp groups! Staff often bully you if you are of different faith or neurodiverse!