Does not value any staff - Customer Service Representative (CSR) Sykes Cottages Employee Review

Thanks for taking the time to share your thoughts. I want to respond sincerely, not to debate the review, but to ensure future readers have an accurate picture, because people and their livelihoods deserve that respect. First, I completely agree that one redundancy is too many. No one ever wants to be in that position, and none of us take decisions like this lightly. But when you transform a business, some change is unavoidable, and when it is, we try to handle it with honesty and care. For clarity, the real figure is around 50 people from across the business, predominantly in customer service and sales, not 150. That doesn’t make it any less emotional or impactful, but accuracy matters for those involved. I am genuinely pleased that we’ve been able to redeploy a large number of colleagues into other areas and that we continue to have internal vacancies available. But I also fully understand that even with redeployment options, these situations affect people in very different and very personal ways. We were also intentional about timing, we made sure no one was placed at risk over the festive period, which is why this work started back in September. And finally, something I always say: come and see me. If anyone wants to give feedback, ask questions, or have a direct conversation, my door is always open. I’m happy to talk with anyone who wants to understand more or share their views. Stephen Joyce- Chief People Officer