Pros
Work from home and some benefits
Cons
Work every weekend and holidays. Barely any pto compared to working every weekend and holiday. All leadership is always on pto, never have any knowledge to help, take any excuse to take a rep to HR. Customer service and collections constantly are deceiving reps for the reason they are transferring just so they won’t deal with a hard cardholder and when you report it to leadership nothing is ever done. Quality does whatever they want and AGAIN leadership just eats it fly. Numbers are inconsistent. They illegally are having reps take certain type of calls and aren’t counting it in their numbers and then put them on formals. To say the least it’s a crap show and I wouldn’t recommend this job to my worse enemy.