Pros
The mission of serving military families in their greatest hour of need is rewarding and most of the "hands on" staff is passionate about their work
Cons
TAPS President spends tens of thousands of dollars on whimsical projects that have little to zero mission impact, but takes from funding that has been allocated for survivor resources. Board of Directors should be alarmed! HR is unresponsive to staff communications, rash and unpleasantly demeaned in front of volunteers and guests, some department directors are unable to manage their workload and rarely respond to staff requests for support / guidance. There is no standardized reporting for complaints, requests, nor purchase supply chain within the organization. Employees are expected to be available 24/7 for non-essential work and are exploited for their experiences if it serves to promote the president.