Good benefits but challenging team dynamics and pay - Fraud Prevention TTEC Employee Review

3.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, insurance, cabs, cafe, recreational areas, function

Cons

Depends, if you get bad process, pay may be just below avg, work level high, rotational shifts, and can be worst if team members (such as agents, leads or managers) are bad.

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TTEC Response
2d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the benefits, transportation support, workplace amenities, and employee events. We also appreciate your comments regarding compensation, workload, shift schedules, and team dynamics. We understand that an employee’s experience can be influenced by many factors, and feedback like yours helps us better understand opportunities to improve the workplace experience. Thank you for taking the time to share your perspective, and we wish you continued success in your role.

Explore other reviews about TTEC

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
2d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
1.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly coworkers Your work helps the people you talk to

Cons

Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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