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      TTEC

      Engaged employer

      TTEC reviews

      Bilingual CSR - Anonymous employee TTEC Employee Review

      2.0
      17 Jan 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      8 hours work, plenty of over time, great environment (provided by the people who worked there, not by the companuy's culture or similar).

      Cons

      Dealing with racist and rude customers and management, obsolete outsourcing business model, a high rotation of employees, no real opportunity to grow either personal or professionally outside the call center scheme, pointless and meaningless job, no commissions for sales. According to Mexican law, overtime follows a different patter of payment, given some "ifs" payment can double or triple and if you work on official holidays you get payed triple, Teletech does not abide by those obligations.

      Explore other reviews about TTEC

      5.0
      11 Jun 2026
      Custiner service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

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      TTEC Response
      1d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      1.0
      15 Jun 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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