Started out good then went downhill fast. - Technical Support Representative TTEC Employee Review

1.0
4 Feb 2013
Recommend
CEO approval
Business outlook

Pros

They paid on time. I never had a check late. Also, they had plenty of parking spaces in the parking lot.

Cons

Shitty work environment. Poor communications, and their training is awful. Their tools to do the job suck, and you have to show up to work early to boot you computer get your tools up and running before you can clock in. Focus is 100% on sales and not helping the customer. Unless by helping the customer you mean sell them something. The only people that get ahead are those that can sell really well, even if your job is pc support.

Explore other reviews about TTEC

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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