Pros
The only pro is that you don't have to deal with them in person.
Cons
They do not pay OT as promised. As an employee, you will mostly likely find yourself having to deal with Citrix. Citrix is one of the most faulty programs TTEC has. They make you log out for any issues with Citrix and you do not get paid for it. They use horrible and overrated time keepers in the Philippines that do not code time cards correctly. They are not forthcoming with their current list of projects, benefits you qualify for, or project longevity. The leads that are used should never have been only the phones, let alone be in charge of training. Recently, they lost Allstate has a client and they have been in several lawsuits for not paying employees correctly. Avoid this company like the plague.
