I am not from Florida, but the employers are abhorrent. This is only one of them - Professional Licensed Insurance Agent TTEC Employee Review

1.0
14 Dec 2019
Recommend
CEO approval
Business outlook

Pros

One of the few employers who pay you enough to hourly to be able to live in the Daytona Beach area. They pay for your licensing no matter what portfolio you work on as well as the renewal of that licensing as long as you are employed by them

Cons

Bedbugs, vermin infestation in water/ice machine/paid coffee machines and on the premises, if you have their decal on your window and park anywhere in the parking lot while you are not scheduled to work your vehicle will be towed, refusal/challenge of write up will get you fired, micro-managed by staff who is not qualified or have the skills to be in management, many programs are not accessible including the program for paycheck stubs, extremely cold temperatures inside, and unfortunately, you will be lied on and lied to by "management". Some people get warnings and write ups and others are just walked out the door for the exact same offense, if you are prone to sickness and the EMT has to come get you too many times you will also be fired. There is also quite a bit of "parking lot fighting" amongst the employees. If you have warrants or any legal issues- they will not tell you this, but the company will contact the authorities, the police will come there and pick you up, handcuff you and walk you out through the mist of the entire company and you will be taken to jail. This is not an exhaustive list of Cons but the ones I found to be most disturbing.

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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