Lack of hands on training - Customer Service Representative TTEC Employee Review

1.0
4 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Benefits are ok, very confusing to absorb everything.

Cons

No support with assisting customers-I felt thrown to the wolves after training at a very intense pace.

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TTEC Response
5y
We value your observations. Thank you for taking the time to let us know about your experience.

Explore other reviews about TTEC

5.0
20 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Training Plus Opportunities Plus Onboarding Plus

Cons

Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

4.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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