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      TTEC

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      TTEC reviews

      Even though I'm not big on customer service positions... - Customer Service Representative I, Product Support Associate TTEC Employee Review

      4.0
      22 Sept 2015
      Customer service representative i, product support associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great TLs, good support, nice friendly group to work with, regularly updated and informed about changes and internal positions opening up and they give first consideration to current employees, short commute (work from home), can work form anywhere as long as you have a quiet environment and decent internet connection

      Cons

      Just temporary, part time positions for the past several months, I see some upward mobility but not a lot, not fantastic pay, Seems a little unclear about the requirements for monthly performance bonuses which I have never seen in spite of keeping my reliability and metrics up to standard, Temporary employees (which a lot of people technically are for several months at a time) do not qualify for certain benefits including holiday pay, etc.

      avatar
      TTEC Response
      10y
      Thank you for your feedback, we do try our best to support everyone as much as we can.

      Explore other reviews about TTEC

      5.0
      20 Oct 2025
      Operations support
      Recommend
      CEO approval
      Business outlook

      Pros

      Training Plus Opportunities Plus Onboarding Plus

      Cons

      Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

      4.0
      18 Jun 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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