Ttec turnover rate is real - Customer Service Representative (CSR) TTEC Employee Review

1.0
27 Sept 2023
Recommend
CEO approval
Business outlook

Pros

None this is the worst company I have ever worked for.

Cons

Micromanaged since day one. Given only up seconds to do notes for member before a call is coming in. Have to ask for permission to finish notes without being interrupted. Have to submitted template if late to lunch and breaks and have to justify why. Equipment was shipped late and had to punch back training. Training was not enough and a waste of time. Group of trainees were lied to multiple times from compensation to work schedule. Was not given work schedule until a week before and it consist of the rest of the month going into the following month and had to request days off.

Explore other reviews about TTEC

5.0
20 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Training Plus Opportunities Plus Onboarding Plus

Cons

Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

4.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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