Worst Company I ever worked for in more then 40 years!!! - Sr. Customer Service Representative Remote Terminix Employee Review

1.0
25 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Got paid weekly! Had some awesome co-workers from Training class! Only 4 out of class of 14 remaining!

Cons

The company manipulates Employees as well as the Customers!!! They lie and then attempt to cover it up with more lies while management and HR will hide the facts of discriminatory behavior by All to protect those violating Labor Laws !!! 9 out of 10 Customers that call in are complaints and attempting to cancel the service!!! Terminix threatens you as an Employee to sell additional services to customers even when they are calling to cancel current services!!!Job description only mentions Customer service NOT sales quotas, they call "metrics" !!! I was fired for not meeting sales quotas after being put on a 30 day coaching program then fired after 5 days!!! Also, after I had complained and filed HR discriminatory complaint with HR 30 days earlier!!!

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Terminix Response
2y
Thank you for sharing your feedback; promoting our values-based culture and working with colleagues to consistently enhance their experience is important to us. We're disappointed to hear that your experience did not reflect our standards and hope you'll consider reaching out to myhr@terminix.com to discuss your feedback in more detail.

Explore other reviews about Terminix

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Weekly pay is great I think

Cons

I’m not too sure about it.

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Take home work truck and okay benefits.

Cons

we used to get a couple days off the end of the month to help recoup, but that's gone now Also Employees are pressured to submit sales leads or risk being scheduled for mandatory Saturday shifts. Stops are often completed early in the system to improve performance metrics, creating inaccurate reporting. This leaves fewer scheduled services for the following month, forcing employees to scramble to find additional stops just to meet their production goals.

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