Supportive team environment, colleagues and managers are approachable and willing to help when needed.
Cons
Enquiry levels can be high, especially during peak learner demand, which can make the role fast-paced
The AA Response
10h
Thank you for taking the time to share your feedback. It’s great to hear that you’ve found your team environment to be supportive, and that your colleagues and managers are approachable and willing to help when needed.
We also appreciate your comments about enquiry volumes during busier periods. We recognise that customer demand can fluctuate, making the role fast-paced at times. Supporting our colleagues through these periods is important to us, and we continue to focus on providing the right coaching, resources, and support to help teams deliver great service while maintaining a positive working environment.
Thank you again for your contribution and for the work you do supporting our customers.
Explore other reviews about The AA
5.0
29 Dec 2017
Anonymous contractor
Former contractor
Recommend
CEO approval
Business outlook
Pros
I joined the AA's content team in 2017 to assist with their digital transformation project and found it to be a supportive, enthusiastic and generally fun environment to work in.
Cons
Shareholders could be tricky to work with but with time, I was able to navigate it all and get stuff done.
9
4.0
11 Feb 2022
Anonymous employee
Current employee, less than 1 year
Recommend
CEO approval
Business outlook
Pros
There's a period of real change happening currently, coupled with a well loved brand which makes it an exciting business to be part of if you want to make a difference.
Cons
There's lots going on, so the pace is sometimes quite challenging.