Is The AA a good company to work for?

The AA has an overall rating of 4.5 out of 5, based on over 1,405 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 89% of employees would recommend working at The AA to a friend and 88% have a positive outlook for the business. The best reviews about The AA have been left by employees working as Operations Manager , Performance Leader and Customer Experience Coach .

Does The AA pay their employees well?

According to anonymously submitted Glassdoor reviews, The AA employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at The AA. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at The AA?

89% of The AA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The AA 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at The AA?

Customer Advisor (60) , Customer Service Representative (58) , Customer Service Advisor (52) , RSS Patrol (33) , Team Leader (30) , Customer Service (27) , Patrolman (23) , Manager (20) , Call Handler (15) , Operations Manager (15) , Performance Leader (13) , Analyst (12) , Roadside Assistance (12) , Complaints Handler (10) , Customer Experience Coach (10)

What are the pros of working at The AA according to real employee reviews?

"Some of the people you work with are great and it is great to work for such a well known brand." ((in 148 reviews)); "Good benefits like sick pay" ((in 46 reviews)); "A great team of senior leaders who CARE about the employees and the work we do" ((in 41 reviews)); "They regularly review working practices and shift patterns to ensure employees have a good work/life balance." ((in 39 reviews)); "The pay was good The job was easy in theory" ((in 39 reviews))

What are the cons of working at The AA according to real employee reviews?

"Poor management and inconsistent values" ((in 59 reviews)); "Long hours and the British weather!!" ((in 28 reviews)); "Team managers don't have a clue, company will try anything to not pay any comms." ((in 26 reviews)); "Bullying is endemic." ((in 12 reviews)); "New senior management implemented un achievable targets and untenable pressure." ((in 10 reviews))

What are the top reviewed The AA locations?

Basingstoke , Oldbury , London , Newcastle upon Tyne , Cheadle , Birmingham , Royal Tunbridge Wells , Manchester , Cardiff , Oldbury , Glasgow , Newcastle , Cheadle Hulme , Stockport , Leeds , Edinburgh , Tonbridge , Bristol , Liverpool , Nottingham , Reading , Leicester , Sheffield , Luton , Bedford , Sunderland , Carlisle , Runcorn , Gorton , Northampton

The AA Reviews

4.5

89% would recommend to a friend

(1,021 total reviews)

Jakob Pfaudler

93% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,021 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

The AA has an employee rating of 4.5 out of 5 stars, based on 1,021 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The The AA employee rating is 24% above average for employers within the Construction, repair and maintenance industry (3.6 stars).

Reviews by job title

1K reviews

5.0

30 Jun 2026

Supportive management fosters a family-like environment

Team leader

Recommend

CEO approval

Business outlook

Pros

Senior Management team are very supportive. We create an engaging working environment. We work together not only as a team but as one big family.

Cons

Nothing honestly springs to mind.

The AA Response

8h

Thank you for taking the time to share your experience, and for your continued commitment over the past 10 years. It’s wonderful to hear that you’ve experienced such a supportive leadership team and an engaging working environment throughout your time with The AA. We’re especially pleased that you feel part of a collaborative team where colleagues support one another and work together towards shared goals. Creating an environment where people feel valued, connected, and able to thrive is something we’re passionate about. Thank you also for your kind words and encouragement. It’s feedback like this that reminds us what’s working well and motivates us to keep building on the positive culture we’re striving to create. Thank you again for everything you do to support your colleagues, our customers, and the continued success of The AA.

5.0

30 Jun 2026

Innovative company with great benefits and people

Senior compliance manager

Recommend

CEO approval

Business outlook

Pros

Innovative, fast paced company Good benefits package overall Great people Good facilities

Cons

Holidays could be more generous

The AA Response

8h

Thank you for taking the time to share your experience. It’s great to hear how positively you view The AA as an innovative and fast-paced organisation, and that our people, benefits, and workplace facilities have all contributed to a positive experience. We also appreciate your honest feedback around annual leave and development opportunities. Supporting colleagues to learn and grow is a key priority for us, and we’re committed to ensuring development opportunities are available at all levels of the organisation. Whether through formal learning, mentoring, internal vacancies, or initiatives such as our investment in AI skills, we want colleagues to feel they can continue to build their careers with The AA. Thank you again for your contribution and for helping us continue to improve the colleague experience.

5.0

30 Jun 2026

Supportive team environment

Customer advisor

Recommend

CEO approval

Business outlook

Pros

Supportive team environment, colleagues and managers are approachable and willing to help when needed.

Cons

Enquiry levels can be high, especially during peak learner demand, which can make the role fast-paced

The AA Response

8h

Thank you for taking the time to share your feedback. It’s great to hear that you’ve found your team environment to be supportive, and that your colleagues and managers are approachable and willing to help when needed. We also appreciate your comments about enquiry volumes during busier periods. We recognise that customer demand can fluctuate, making the role fast-paced at times. Supporting our colleagues through these periods is important to us, and we continue to focus on providing the right coaching, resources, and support to help teams deliver great service while maintaining a positive working environment. Thank you again for your contribution and for the work you do supporting our customers.

Viewing 1 - 3 of 1,021 Reviews

Jobs at The AA

Incident Coordinator

Remote

·

FCFA 24K - FCFA 24K /yr

(Employer provided)

View job

Trainee Vehicle Mechanic – Dundee

Trainee Vehicle Mechanic – 2026

Customer Service Advisor

Newcastle upon Tyne, England

Trainee Vehicle Mechanic – London South East

The AA

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Supportive management fosters a family-like environment

Innovative company with great benefits and people

Supportive team environment

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