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The AA Reviews

Updated 16 February 2018
77 reviews

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2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The AA Acting Chief Executive Simon J. Breakwell
Simon J. Breakwell
5 Ratings

77 Employee Reviews

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Pros
  • Working hours are fairly flexible and you can take up to a 2hr lunch if you want and you get free breakdown cover (in 6 reviews)

  • Great people on the ground level who are confident in selling what are generally good value products (in 5 reviews)

Cons
  • Brain numbing - call after call so repetitive (in 4 reviews)

  • Company which doesn't care about it's employees you are just a number in a machine no matter how hard you work (in 4 reviews)

More Pros and Cons

  1. "Area Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Basingstoke, England
    Current Employee - Area Manager in Basingstoke, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at The AA full-time (More than a year)

    Pros

    Good pay and benefits,

    Cons

    none that i can't think of

    Advice to Management

    keep people informed, and value people


  2. "A solid place to work"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Basingstoke, England
    Current Employee - Manager in Basingstoke, England
    Recommends
    Neutral Outlook

    I have been working at The AA full-time (More than 10 years)

    Pros

    The vast majority of people are friendly and very professional and everyone puts the customers and the health and safety of the staff as priorities

    Cons

    Over the past few years various changes of ownership have meant a lack of momentum and some areas becoming disengaged

    Advice to Management

    As with all larger companies, listen as much as possible to the staff and don`t change direction with strategy as has happened too much in the past


  3. "repetitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Customer Service Representative in Oldbury, West Midlands, West Midlands, England
    Current Employee - Inbound Customer Service Representative in Oldbury, West Midlands, West Midlands, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The AA part-time (More than a year)

    Pros

    pay is decent for such a job
    managerial positions are filled byexisting staff members
    they can be flexible when forced
    no out of hours work and stress

    Cons

    using break time to go to the toilet in dehumanising
    no real communication with managers above line manager
    feel replaceable

    Advice to Management

    senior mamangers must find opportunities, to communicate with floor staff, attend team meeting even if only for a short period of time


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  5. "Cust Services"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The AA (More than 5 years)

    Pros

    fun working environment, varied role

    Cons

    a bit too informal sometimes


  6. "Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Outbound Sales in Cheadle Hulme, England
    Current Employee - Outbound Sales in Cheadle Hulme, England
    Doesn't Recommend
    Disapproves of CEO

    I have been working at The AA full-time (More than a year)

    Pros

    good pay , good staff
    you always get weekend off

    Cons

    horrible horrible costumers they will make you cry


  7. "Great bonus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The AA full-time

    Pros

    Can earn up to £900 extra a month if you hit targets
    Staff care about home life and make the job fun
    Regular weekly prize giveaways

    Cons

    The targets are changed often


  8. "Focused on profit not staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Specialist in Basingstoke, England
    Current Employee - Systems Specialist in Basingstoke, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The AA full-time (More than 3 years)

    Pros

    Breakdown cover and that's about it!

    Cons

    The smallest car parking spaces you have ever seen, out dated facilities, no chance of success unless your a senior managers favourite, pay rates are below than market standard.

    Advice to Management

    Have meaningful reviews, develop those who wish to improve the business and stop giving opportunities to those with 'faces that fit'.


  9. "Nil strategy, nil focus on people, nil growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The AA full-time

    Pros

    Some good people in the business, particularly mid-level and frontline

    Cons

    Senior Exec have no clue, cannot make a decision to save their lives. No focus on people engagement and how to move the business forward and make it a great place to work.

    Advice to Management

    Get rid of your exec team (most of them anyway), Simon Breakwell the new CEO seems good and should sort out his structure very quickly to see some positive gains.


  10. Helpful (2)

    "Takes everything gives nothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Basingstoke, England
    Current Employee - Anonymous Employee in Basingstoke, England
    Doesn't Recommend
    Negative Outlook

    I have been working at The AA part-time

    Pros

    Great people work in this company, friendly, helpful, wanting to build relationships, the people at the lower level jobs care - you will make friendships that will last a lifetime.
    Membership for breakdown

    Cons

    No flexibility
    No investment in people
    No cares given you are just a number
    No progression
    Not treated fairly
    If your face doesn’t fit you won’t get anywhere or eventually stay they will find a way for you to find the door
    Attitude of managers and directors is very much I say you do I don’t need to listen
    Mentality is if you don’t like how we work here there’s the door
    They promote within but only if your face fits not because you can do that job well.

    Advice to Management

    Respect breeds respect
    Flexibility breeds flexibility
    Remember that the times are moving it is all about flexible working and doing right by your employee not being greedy and wanting it all and giving nothing.
    Those in the lower level jobs make you look good if they do their job well and they will if they feel wanted, respected, needed and invested in. Listen to them!


  11. Helpful (1)

    "Don't bother!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor
    Former Employee - Customer Advisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The AA full-time (More than 3 years)

    Pros

    Friendly members of staff, lots of people in the call centre and guaranteed to make amazing friendships.

    Cons

    Employees are not seen as humans, just a figure.
    The mentality of 'if you aren't happy with something, leave'.
    Management think they're too good to communicate with call handlers.
    Tough targets and high level of people off with stress.
    No breaks in between calls.
    If your face doesn't fit you won't progress.

    Advice to Management

    Treat your staff with respect and like a human being. Take mental health seriously and don't just ignore staff when they ask for help then complain at them when they're struggling.


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