Customer service - Customer Services Agent The Emirates Group Employee Review

1.0
21 Sept 2014
Recommend
CEO approval
Business outlook

Pros

-good brand image to be part of -discounted travel -feeling part of a team, some good people to work with

Cons

-pay is very low, bonuses are continuously made harder to get through an outdated review system -very few career opportunities, a lot of people working for emirates have got skills and degrees that will never be taken into account -bureaucratic structure giving little flexibility -work rosters are published sometimes a few weeks in advance, which makes it hard to plan ahead anything -be prepared to be treated like a robot

Explore other reviews about The Emirates Group

5.0
6 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good work life balance before Covid

Cons

Very uncertainty anytime they will fire

1
avatar
The Emirates Group Response
7mo
Thanks for sharing. We're happy to hear that your experience reflects the inclusive, supportive and collaborative culture we aim for at the Emirates Group. With over 160 nationalities represented, we're proud to offer a truly global and welcoming workplace where people can learn, grow and thrive together. We appreciate you taking the time to share your experience and wish you the best .
3.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Salary, 401k, colleagues, flight benefits.

Cons

Middle East uncertainty has caused major instability. Poor leadership thinks rats and mold are a normal way of life in NYC. Micromanaging and toxic environment.

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