Pros
the home depot is a well respected company because of the leading customer service and has several marketing campaigns. the benefits package is descent too. I have the option of tuition reimbursment and the 401k program. I have the choice of medical and dental benefits. I also have taken advantage of their associate discount program. I like that I have an opportunity to relocate anywhere in the united states if I wanted to transfer stores.Since I am in the National Guard, the home depot store that I am at is very military friendly. The scheduler gives me an opportunity to take time off for my monthly drills and some other unexpected military functions. I like our store manager because he is very motivating, he listens to associates, and can relate to everyone. I like the "homer award program". It rewards associates to do the right thing.
Cons
The downside of this company is its training and advancement to associates, the store setup, and the customer service. First, its training and advancement to associates could be better. I have seen so many associates asking other associates for answers which are too vague. It seems like no really knows what they are doing. Second, the store setup at our store is awful. I know theThe contractors pickup side is always blocked by customers. There is always a customer waiting for a fork-lift driver or a lot associate to put something in there vehicile. The aisle are sometimes cluttered and are sometimes barricaded so lift equipment can be used. I have seen lift equipment having to go from one side of the store to pick up one pallet then pass through a congested area of customers at the front of the store just to go to the other side. There has to be a more efficient route. For associates it hard for associate to get in and out of the store outside of store hours. also the break/office/training rooms should be in front of the store. Last, Also, I know it is difficult to answer all the exact questions of a customer but that should be the number one mission. It is the mission statement of the home depot to "put customers first" also their motto "if you can do it we can help".
