Bad Habits, Bad Eggs - Anonymous employee The RealReal Employee Review

1.0
6 Jun 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Retail environment, free standing stores

Cons

Lunches often no provided, rude upper management, take advantage of employees times. Get the offer the verbal tell you in writing before signing on. Leadership gets defensive when asked questions. Consignments are labeled with a post it and then shoved into a room with zero care. They are then shoved into a non a/c controlled van. There is zero care taken with your items. I have seen Hermes and Chanel bags under heavy boxes with no care. Fine jewelry missing, unlabeled or just lay around desk drawers with no idea where it belongs. Customers are lied to. They over book appointments for consignors with no ability to actually help people when they arrive. You are being set up to be over worked, under paid and frankly it is like working with a bunch of people who are talking about you behind your back. You will receive no coaching. A training in the form of slide shows you'll be interrupting alone with no facilitator, you'll hit the floor and be told they are a start up. It is a lot of smoke and mirrors go look into jobs at the gap.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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